An ongoing client care program requires servant leaders. You lead through serving your clients with your ongoing care and you lead through serving your employees by empowering them, coaching them, and learning from them. It can be easy to become caught up in putting your firm, your clients, and your team members first. You want
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As attorneys, it is easy to feel we have the weight of the firm on our shoulders. We have the legal expertise and we know how to guide our clients. It can feel quite isolating. That is our own fault. The phrase “I’m my own worst enemy” is highly applicable to attorneys. We get in
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As much as we can write about changing systems and can encourage you to start your own client care program, it ultimately falls to you to make sure you implement it honestly. It is easy to fall into old paradigms by telling yourself you are doing things differently. For instance, the manner in which we
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Death: an uncomfortable topic for most. As estate planning attorneys it is our job to drag clients into morbidity and push them to consider what will happen to their family and their legacies once they die. Of course, in doing so, we hit resistance. Clients believe documents are the one stop estate planning solution; this
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